Terms and Conditions

The following terms and conditions govern the mutual relationship between the customer or its legal successors (hereinafter referred to as the customer) and ITnP AG and ITnP Co., Ltd. (hereinafter referred to as ITnP). The parties expressly reserve the right to make other written agreements.

General Terms and Conditions ITnP AG and ITnP Co., Ltd. Status: October 2026

## Quotations and orders

ITnP quotations are valid for 30 days or, if received earlier, until the expiry of the contract on which the quotation is based. In order to be valid, orders placed by the client must be expressly confirmed in writing by ITnP.

Changes

If a delivery date is postponed due to a change in the customer’s order, ITnP reserves the right to make price changes.

Delivery deadlines

The delivery deadlines specified by ITnP shall be met to the best of ITnP’s ability. Delays in delivery for which ITnP is not responsible shall not entitle the customer to withdraw from the contract or to claim damages. Exceptions to this are delays in delivery due to force majeure, which only entitle both parties to withdraw from the contract with regard to the affected products after 90 days.

Packaging

The costs of packaging shall be borne by the customer. ITnP shall not be liable for transport damage; however, ITnP shall insure the transport risk. Transport damage of any kind must be reported to ITnP by the Customer within 8 days of receipt of the products and must be notified in writing, enclosing a report from the transport company.

Prices and terms of payment

Conditions are regulated in the respective order documents (offer/contract). Unless otherwise agreed, the payment period is 30 days and travel expenses (time+km) are not included in the prices. Delayed deliveries, complaints or warranty claims do not entitle the customer to delay payment. The customer shall not be entitled to offset any counterclaims against ITnP’s claims.

Loyalty Program ITnPoints

Calculation of ITnPoints and what you get in exchange: Amount in CHF : 40 = ITnPoints (e.g. 1000 CHF : 40 = 25 ITnPoints) Amount in THB: 1400= ITnPoints (e.g. 40’000 THB : 1400 = 29 ITnPoints) 170 ITnPoints per hour for an expert Applies to direct customers only. Points expire 3 years after invoice has been paid

Default of payment

In the event of default of payment, ITnP shall be entitled to suspend all services under existing contracts with the customer. In the event of late payment, collection/dunning costs of CHF 20 per reminder and default interest of 5% p.a. shall be due.

Acceptance

Acceptance of all products supplied by ITnP, including system software, shall be carried out in accordance with the test specifications provided by ITnP. If installation is carried out by ITnP, acceptance shall take place at the same time as installation. If installation is carried out later than 30 days after delivery for reasons attributable to the customer, the product shall be deemed to have been accepted on the 31st day after delivery. Products for which installation is not included in the purchase price shall be deemed to have been accepted 14 days after delivery if the customer does not assert that the product does not meet ITnP’s specifications before the deadline expires.

Guarantee

ITnP guarantees the quality of its products within the scope of the guarantee granted by the manufacturer. Any material or manufacturing defects that do occur must be reported to ITnP by the customer in writing without delay. ITnP shall have no further warranty or liability for damages. In particular, a reduction in price is excluded. Consumables are excluded from this warranty. The warranty does not cover damage caused by improper preparation or maintenance of the installation site or by improper installation, operation or maintenance by the customer in violation of regulations. Compensation for damages over and above the warranty services mentioned and any consequential damages cannot be claimed. Warranty claims must be made during the warranty period. This begins on the date of delivery.

Liability

Claims for damages against ITnP and its vicarious agents or assistants, irrespective of the legal grounds, in particular for indirect and consequential damages, are excluded. ITnP shall not be liable for the recovery of data unless ITnP has caused the destruction of such data intentionally or through gross negligence and the client has ensured that such data can be reconstructed from data material held in machine-readable form with reasonable effort. The contractual partner (ITnP) shall only be liable for damages if it can be proven that it is at fault, as ITnP is also dependent on the respective suppliers for delivery dates.

Confidentiality

Both contracting parties mutually undertake to maintain the confidentiality of all facts, concepts, procedures, documents, data and information (Confidential Information) of which they become aware during the preparation and execution of the individual contract, which relate to the business sphere of the other contracting party and for which one of the parties has a special interest in confidentiality. The parties shall treat Confidential Information with the same care and discretion as their own confidential information. The parties shall ensure that such confidential information is neither used improperly or otherwise without authorization by themselves, their auxiliary persons or commissioned third parties, nor made accessible to third parties in any way for unauthorized use. The customer shall treat data about the employees deployed by ITnP confidentially in accordance with the provisions of data protection law. These confidentiality obligations shall continue to apply unchanged even after termination of the contractual relationship between ITnP and the customer, insofar as a legitimate interest exists.

Data protection

The customer agrees that ITnP may process product-related data such as sales prices and quantities as well as names and addresses of customers within the scope of periodic reporting and transmit such data to its manufacturers/suppliers, possibly also abroad. Furthermore, the customer agrees that ITnP may process customer-related data for the purpose of checking the customer’s creditworthiness and may disclose such data to a credit insurance company commissioned by ITnP or process such data for the purpose of calculating credit and market risks. The customer also authorizes ITnP to process and evaluate his data in order to offer the customer further products and services, including those of third parties, in which the customer may be interested, or to send him information to his postal or e-mail address. ITnP may also transmit the aforementioned data of the customer to other companies of the ITnP Group for the same purpose.

Transfer

Rights and/or obligations arising from the individual contract may only be transferred by one party with the written consent of the other party. ITnP reserves the right to assign or sell financial claims against the customer to third parties in Germany and abroad (e.g. factoring).

Retention of title

The goods shall remain the property of ITnP until the purchase price has been paid in full. However, this shall not affect the assumption of risk by the customer. During this period, the goods may not be resold, leased or pledged. If the customer is in default, ITnP shall be entitled, among other things, to take back the products. ITnP reserves the right to make an entry in the retention of title register.

Re-export

The delivered goods are subject to the export control regulations of the exporting countries, in particular the USA, as well as the Swiss and Thai import regulations. Re-export from Switzerland or Thailand is only possible with the consent of the export control authority. The customer is responsible for compliance with all import and export regulations. ITnP shall support the customer, at the customer’s expense, in applying for the relevant export licenses.

Copyright

The customer acknowledges all enclosed copyright conditions and user licenses. All illustrations on the data sheets supplied by ITnP are for guidance only and are non-binding. We reserve the right to make changes in design and execution.

Non-solicitation of personnel

Unless otherwise agreed in writing, the client undertakes not to directly or indirectly entice away, hire or otherwise employ any of ITnP’s employees working on the project in question for the duration of the project and for a period of one year after termination of the order or contract for work and services. In the event of a breach of the non-solicitation clause, the client shall owe ITnP a contractual penalty of CHF 50,000. Payment of the contractual penalty shall not release the client from further compliance with the non-solicitation clause and its other contractual obligations.

Applicable law and place of jurisdiction

The place of jurisdiction for ITnP AG is Zurich, Switzerland. For ITnP Co., Ltd. it’s Bangkok, Thailand. This contract is subject to Swiss and Thai law. ITnP shall endeavor at all times to resolve any differences with its customers amicably and by mutual agreement.